Nayland House care home in Colchester receives good rating from CQC health inspectors

24 February 2023

The Essex County Standard has reported: Healthcare officials who visited a care home which looks after 50 people have praised the level of support staff give following a recent inspection.

Nayland House Care Home was visited by inspectors from the Care Quality Commission (CQC) in January, with the care home hitting the mark for both the safety and effectiveness of their care.

The home charges residents between £600 and £680 each week.

The service, which is based in Bear Street, Nayland, was also found to be caring, responsive, and well led by officials, who conducted the unannounced inspection last month.

When spoken to by inspectors, residents in the care home said they felt safe at Nayland House, and officials found that any possible safety concerns were immediately dealt with by the registered manager, Lutchmee Engutsamy.

One part of the report read how staff members compassionately treated residents at the home.

It read: “During our inspection visit we saw staff interacted with people in a respectful and compassionate manner.

“For example, staff spoke with people at their eye level.”

Staff also said they received the requisite support from their senior management team.

As the service received an overall rating of good, it will be reinspected in the next five years.

Article courtesy of Daniel Rees, Gazette & Essex County Standard.

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