Southgate care home receives CQC outstanding rating

10 February 2023

Minchenden Lodge care home awarded “Outstanding” rating by CQC

AgeCare is proud to announce that Minchenden Lodge has been awarded an “Outstanding” rating by the CQC. This is the highest status that can be awarded to a care provider and is a true reflection of the superior care and support provided by the staff at the home.

The Care Quality Commission (CQC) has rated the services provided by Minchenden Lodge (part of the AgeCare group) to be Outstanding overall for the first time in the company’s history. This makes Minchenden Lodge one of only three hundred residential care homes in the UK to achieve such a result (at the time of publication).

A team of CQC inspectors visited the residential care home between the 8th and 13th of August 2019 as part of the Commission’s unannounced inspection process. The home had previously been rated Good in January 2017. At this inspection the home is now rated Outstanding for being responsive and well-led whilst maintaining its Good rating in the three domains of safe, effective and caring.

In reflection of the report, the CQC highlighted that the staff were consistently praised for being exceptionally caring and supportive, whilst constantly looking for ways to improve the service and ensure residents received the outstanding care that they deserved. Activities were truly person centred which created an atmosphere of vibrancy and joy within the service.

It was similarly noted that the service was exceptionally well-led, with the Registered Manager demonstrating how an open and supportive management style along with a robust quality assurance system promoted a high quality of care that empowered both residents and staff alike. Residents and staff both remarked how they felt valued and supported whilst at the home.

Several initiatives were recognised as “outstanding” by the CQC that were established at the home by the management. One of which focused on wish lists created for residents where an individual’s lifelong dreams and ambitions were identified and opportunities developed to help fulfil them. This showed the level of tailored, individualised care being provided at the service.

Lisa Coombs, Registered Manager at Minchenden Lodge said:

“Receiving “Outstanding” from the CQC is a momentous achievement that is the result of the commitment and hard work that all the team have put in to ensuring that our residents receive the love, care and quality of life that they deserve.

There is a cohesive belief at Minchenden, that every individual can positively impact somebody’s life on a daily basis, whether it is a resident, a friend, a colleague or a loved one and it is this sincere desire to improve the life of others that has made this recognition an achievement that has warmed the hearts of us all.”

Luke Sargeant, Operations Director for AgeCare said:

“We are delighted that the CQC have recognised the outstanding level of service offered to our residents by our committed, compassionate staff. This commitment stems from every aspect of the service – be it care delivery, catering, housekeeping or management – each and every member of staff at the home recognises and rejoices in the difference they make to people’s lives every single day.

The report highlights how satisfied residents, their relatives and the staff are at the home which is a source of considerable gratification. We will continue to develop our service, both at Minchenden and across the rest of the AgeCare group, so that similar results are achieved across the board and continue into the future.”

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