Muscliff Care Home, which is owned by AgeCare Care Homes, has achieved an ‘Outstanding’ rating from the CQC again this year, for the third year in a row. It’s an exceptional attainment, both in terms of continuous proof of performance and because this puts Muscliff in the very top tier of care providers in the country: only 3.5% of care homes in England are rated ‘Outstanding’.
When Tom Hayes, Member of Parliament for Bournemouth East, was told about this by Martin Buxton, whose wife is a resident at Muscliff, he immediately arranged a visit to the home. Mr Buxton had praised the exceptional care that the team at Muscliff provides for his wife.
Dedrey Charles, Manager of Muscliff care home, said: “We were delighted to welcome Mr Hayes to Muscliff – it was an honour to be recognised by him for our CQC rating and for the work we do to support our residents.
“I am incredibly proud that the home has received this ‘Outstanding’ rating for the third time. Behind every success is hard work and passion, and my team are so dedicated, enthusiastic and courageous to try new things to enable residents to live active and fulfilled lives. We honour all our residents.”
Dedrey attributes Muscliff’s record in achieving the highest possible CQC rating for the past three years to adopting a person-centred approach, understanding each individual’s history, preferences and goals so that care plans can be tailored to their needs. Respecting people’s dignity, privacy and independence is crucial, as well as involving them in decision-making.
“We also create a safe and effective environment with a comprehensive safety system that focuses on openness, transparency and learning from mistakes. We want to ensure outcomes are consistently better, with positive feedback from residents.”
Commenting on his visit, Mr Hayes said: “Thank you for all you do. It was wonderful to spend time with residents, carers and families, and the whole team.”
